User Needs

 

"CareMap" is a project I completed when working at George Brown College Research & Innovation department. It is a mobile application which facilitates homecare service aiming at various target audience based on the required service. The app allows for providers and care seekers to find each other and stay connected. Families can search for care providers based on location, specific needs, languages, and more. Care providers each have a profile where their availabilities and service offerings are listed.

 

 

User Research

 

According to the client's need for this app, we divided the users into 3 types: care providers, care seekers, and seniors. The final users are actually only the first two. For the designer, having conducted sufficient research on seniors in order to learn about their potential needs is quite important. We conducted interviews with potential users and identified their pain points and came up with 3 different user personas.

Site map

 

As we processed the client's goals and the user needs, we held brainstorming sessions where we came up with a list of functional requirements of our future app. We categorized them and organized the site map which highlights the skeleton of the app.

Wireframes

 

At first, we designed low-fidelity wireframes to give the client an idea of our plan and to get feedback on the site map. The next step was to create high-fidelity wireframes along with describing the functionality of each section which would help us in the prototyping stage. Moreover, the developers will get familiar with the features and functions.

Final Design

 

"Campcare" has several great features for care seekers to help their seniors enjoy high quality services; they include quick and simple ways to schedule a session with care providers, ability to monitor the senior's health condition, direct contact with care providers via messages and phone calls through the app, and more. On the other hand, care providers are able to browse through the work list on the app and contact the care seekers and learn about the specific needs of the senior.